Teaming up to keep your privacy private
Our motto at Grove LLC (“Grovemade,” “we,” “us,” etc.) is “Made the hard way.” We believe that great design inspires others, that craftsmanship and care matter, that there are no shortcuts when it comes to delivering office desk accessories that will help create your ideal workspace.
But what shouldn’t be hard is respecting our customers’ privacy. When it comes to handling your personal information, we want you to rest easy, certain that we’re collecting, protecting, sharing, and using it responsibly, with an eye toward transparency. We also want to share how you can manage that information. This Privacy Policy is part of our effort to achieve these goals.
As you interact with us, you will share your personal information in various ways. Sometimes we collect it directly from you on a voluntary basis. Other times, we use technology to automatically collect personal information. We also share our customers’ personal information with certain third parties that help support our business.
This Policy applies to our Website (https://grovemade.com/) and any sites or products that display these terms. It does not apply to any website, mobile app, service, or product that does not display or link to this Privacy Policy or that contains its own privacy notice. If you do not agree with our policies and practices, please do not use our services. By accessing the Website or using our services, you agree to our use of your personal information in accordance with this Policy.
How we collect personal information
We may collect personal information from you directly or indirectly. When you fill out a form on our Website (to purchase one of our products, sign up for our email newsletter or submit a question or request using one of our online forms), you provide personal information directly to us. Other times, personal information is collected automatically as you use our Website. We also may receive personal information from third parties with whom we work.
We collect personal information when you provide it
When you purchase a product from us, you will provide personal information that includes your name, email address, mailing address, and your phone number. When you opt to receive our email newsletters, you will provide your email address.
If you contact us by phone, you may provide personal information we use to answer your questions, resolve problems, or provide support. We also may collect personal information from you if you use our Website’s online chat feature to answer questions about products or orders.
If you would like to join the Grovemade team, you may provide us with personal information that includes your name and contact information (email and physical address, phone number), employment history, and job title (either the one you have or the one you are applying for).
We collect personal information from third-party sources
We may collect personal information about you from third parties that help support our business, such as payment processors and companies that help our marketing efforts, or when you use social media networks to connect to our Website. Read more about our third-party sources here
We encourage customers to share their experiences with our products both on our site and social media networks. If you take part in a public conversation, for example, on Facebook, YouTube, or Twitter, we may collect personal information, such as your name and other information you have agreed to make available through your agreement with the social network. Another instance where we may collect personal information is when you click “Share This” or “Like” buttons or otherwise use social media buttons or plug-ins.
We collect personal information using automated technologies
Sometimes personal information is collected by automated technologies and shared with us when visitors or customers navigate through our Website. We may track your browsing actions, log your IP address, and identify your device (mobile phone, tablet, or computer and operating system).
Other automated collection technologies – such as cookies, beacons, tags, and scripts – are used by us to analyze trends, administer the Website, and track users’ movements around the site. We, and our third-party partners, also use these technologies to gather demographic information about our user base as individuals and in the aggregate. Read more about our use of cookies here.
How we use personal information
We know your personal information is important to you, so we want to be transparent about our use of that information. We use it for a variety of reasons, among them to provide easier, quicker access to our Website and products, make it convenient to pay for those products, and provide information about desktop accessories that may be of interest to you, both through our newsletter and posts on the Website.
As visitors and customers navigate the Website, their movements will be tracked and analyzed on an aggregated basis. This information allows us to improve their Website experience. We sometimes combine personal information from specific customers that allow us to predict who will find particular products most appealing. Tracking product purchases also helps us design and refine marketing campaigns.
We also use personal information:
- To send marketing communications and newsletters through email, once you have subscribed.
- To provide advertisements through social media channels and other sites that are targeted to you based on your product purchases and interest.
- To respond to requests for support or exercise of legal rights.
- To detect fraud, provide access to and maintain the security and integrity of the Website.
- To provide updates regarding the Website and marketing information, such as special promotions or surveys, etc.
- To comply with legal and regulatory requirements applicable to our business and internal policies for maintaining records.
- To protect all parties in the event of disputes.
- To comply with court orders and legal processes, and to enforce our Terms and Conditions and this Privacy Policy.
- For any other legal, business, or marketing purposes that comply with the practices described in this Policy.